Customer Support Associate

Chico, California, United States | ElfinSupport



$17 Per Hour (Full-time), $16 Per Hour (Part-time)


We have Training Classes starting in December 2020 & January 2021!


All Associates are temporarily Work-From-Home during the COVID-19 crisis.

(Once the virus is behind us, this position will always work within our office in downtown Chico.)


elfinSupport is a privately held outsourced Customer Care company. We provide customer support and technical support to corporations in the U.S. and around the world. We've designed elfinSupport to be the next generation of Support Teams. Our centers are built to be small, comfortable, easy places to work. (We quite literally fit into the Neighborhood!) We offer a variety of positions, great wages, resume impact, ongoing education opportunities, bonuses, and more control of your work schedule. 


We work to live, not live to work!


elfinSupport represents some of the most widely known brands in Tech (Lime, OpenTable, Playboy, Invoice2go).


Our Culture


More than just great employees, it's our goal to hire great people. We spend a lot of time together, so we want you to know our expectations up front:


— Friendly by Nature

— Smart, Quick Learner

— Get Things Done

— Team Player, Willing to Commit & Deliver


Our Chico center opened in 2018, and we're continuing to grow! We are currently hiring new team members to provide support for our client's customers in the Financial/Technical space. 


Beyond the Basics


We offer a higher basic wage, and we are looking for more in return: someone who is responsible, punctual, and delivers excellent attendance from the start. Our team is special, because each team member is committed to providing an amazing customer experience. To be on our team, you need to be detail-oriented, self-motivated, organized with good problem-solving abilities, and possess amazing interpersonal skills. 


What We Offer


— An excellent ongoing Training platform

— Amazing client support and technical systems

— A comfortable, easy workplace in downtown Chico (1/2 block from Cal State Chico)

— A culture committed to teamwork and continuous improvement

— An excellent benefits package, including medical, dental, vision, life, Paid Time Off, Holiday Pay

— A workforce approach that provides schedule flexibility




Full-time: $17.00 per hour, 36-40 hours per week. Regular Schedule. 

Part-time: $16.00 per hour, 24-35 hours per week. Regular Schedule. 


Schedule Requirements


— Agents must work at least ONE weekend shift per week (on a regular basis)

— We only offer Full-time and Part-time work schedules at this time (no Flexi-time)


Note: Due to Training requirements, we do not allow extended time off during the first 30 days. 


Job Responsibilities


— Treat customers as you would want to be treated

— Create brand advocates by providing amazing customer support

— Answer incoming customer service and app-based inquiries regarding stock market accounts

— Gather and record customer information and concerns, while tracking customers in Zendesk CRM system

— Perform basic troubleshooting

— Identify and escalate priority issues to next level support 

— Provide professional telephone, chat, email interactions with proper etiquette 

— Speak with a friendly, welcoming tone and manner

— Utilize our knowledgebase system to provide product and policy information

— Continue training to remain current with changing platforms


Skills Preferred


— Personal Drive: You bring a sense of urgency, motivation, tenacity in achieving objectives

— Customer-oriented: You match the customer's needs to the capabilities of the client app

— Communicate Effectively: You convey knowledge and credibility with effective structuring of ideas, opinions, information (written and verbal)

— Results-oriented: You do what is needed to complete the work, learning new concepts and technology along the way, while delivering high quality results in a timely manner

— Problem-solving: You are able to explore a range of alternatives and options in resolving problems, and can quickly recognize new concerns and escalate appropriately

— Decision-making: You make balanced and timely decisions, using the procedures provided

— Planning & Organization: You can plan, coordinate, monitor all support activity to ensure that you are optimizing your time to achieve all goals

— Adapt to Change: You respond to change with flexibility

— Team Player: You live with a positive attitude and possess excellent interpersonal skills. You can work with all types of folks and can develop working relationships with colleagues globally.


Must Haves


— College degree, AA degree, be an Active Student, or have solid College background

— Strong Work History (work history may take the place of some education)

— Technical Aptitude, learning new technology quickly

— Proficient in English (written & verbal)

— Work Experience (may include internship)

— Ability to fulfill schedule commitments

— Prioritize and effectively manage time


elfinSupport is an Equal Opportunity Employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. We do not permit or condone any form of discrimination or harassment by our Company's managers, associates, or vendors based on race, color, religion, national origin, gender, disability, protected veteran status, sexual orientation.